Frequently Asked Questions
Everything you need to know about shopping with SALI for your home.
What is the estimated delivery time for large furniture items?
Standard furniture delivery typically takes 7-14 business days. You will receive a tracking link and a call from our logistics partner to schedule a specific delivery window.
What is your return policy for home decor and accessories?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer assembly services for SALI products?
Yes, we offer professional White Glove Delivery and Assembly for an additional fee at checkout. This includes room-of-choice placement and debris removal.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your status directly through the 'Order History' section in your SALI account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm and Klarna.
Are your materials sustainably sourced?
At SALI, we prioritize sustainability. Our wooden furniture is crafted from FSC-certified timber, and we use eco-friendly textiles wherever possible to ensure a smaller environmental footprint.